Frequently Asked Questions

How much does a visit to EVH cost? Do I need an appointment?

What should I bring with me when I come to EVH?

My pet is sick. How can I treat him/her at home?

I have financial concerns. Does EVH offer a payment plan?

Will you communicate with my regular veterinarian? Do I need to bring my pet back to EVH for follow-up appointments?

I’ve found a stray animal. What do I do?

Are you available to come to my home?

My pet may have been exposed to a toxin. What do I do?

I am leaving town. What should be done if my pet has an emergency while I’m away?

How much does a visit to EVH cost? Do I need an appointment?

The examination and emergency fee is $138.00 and does not change based on time of day. After the initial exam, your doctor will develop a diagnostic and treatment plan tailored to your pet’s needs and discuss any additional costs with you at that time. No appointment is necessary. Patients are seen on a triage basis, with the most critical patients receiving priority.

Where are you located?

We have one central location at 103 W Q Street in Springfield. More information is available here.

What should I bring with me when I come to EVH?

While not necessary, we strongly recommend that you bring any medications and supplements that your pet is currently on. In addition, any records from your regular veterinarian can be very helpful in determining what is wrong with your pet and what treatment is required.

Do you see exotic animals?

We are equipped to see a wide variety of exotic species including birds, small mammals, and reptiles. We believe that all pets deserve the same quality care, no matter whether they have feathers, scales, or fur. However, we are not equipped to see hoofstock, large carnivores, primates, or venomous species.

My pet is sick. How can I treat him/her at home?

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We need to see your pet in order to best help. We are unable to provide any treatment information or prescriptions without first seeing your little one. We share your concern for your pet’s welfare and encourage you to bring him or her to us for evaluation.

I have financial concerns. Does EVH offer a payment plan?

We accept CareCredit, a third-party line of credit. More information and an online application is available at CareCredit.com . Your doctor will work with you to develop a diagnostic and treatment plan that balances your financial needs with the needs of your pet.

Will you communicate with my regular veterinarian? Do I need to bring my pet back to EVH for follow-up appointments?

We consider your regular veterinarian to be an important partner in your pet’s emergency care. Your vet can expect regular updates from our doctors while your pet is hospitalized with us. In addition, we will fax a copy of our records to your regular veterinarian at the time your pet is discharged. While we are always happy to see you and your pet at EVH, we encourage you to schedule any recheck appointments with your regular veterinarian.

I’ve found a stray animal. What do I do?

If you have found a healthy stray animal, please call the appropriate animal services department for your area. If you are in Eugene, please contact Eugene Animal Services at 541-687-4060. If you are calling about a dog found in Springfield, please call Springfield Animal Control at 541-726-3634. Springfield does not provide services for stray cats. For stray animals found in Lane County outside of the city limits, please call Lane County Animal Services at 541-682-3645. If you are concerned that the animal may be injured, you may bring it to EVH for evaluation. If emergency treatment is required, the animal may be surrendered for care. EVH is unable to accept healthy stray animals.

Are you available to come to my home?

We are unable to offer this service at this time. Please call us so that we can help you assess how urgent the problem may be. During daytime hours, and if it can wait, there are several mobile veterinarians who may be able to help.

My pet may have been exposed to a toxin. What do I do?

Many common substances around the house can be toxic to animals and are a common reason that animals are brought to EVH. Time is often a factor in these cases and early treatment can often prevent serious or life-threatening complications from occurring. When in doubt, please call us and we will be happy to advise you. In addition, the ASPCA manages a 24-hour Pet Poison Control Line at (888) 426-4435, for which a consultation fee may be assessed. More information on pet toxins may be found at the ASPCA website: http://www.aspca.org/pet-care/animal-poison-control/top-pet-toxins-2013 .

I am leaving town. What should be done if my pet has an emergency while I’m away?

Please provide whoever is watching your pet with an “Emergency Packet” that details your pet’s medical history, contains any records from your regular veterinarian, any medications your pet is currently on, and contact information both for yourself and someone who is authorized to make medical decisions for your pet if you are unable to be reached.